cxbet Privacy Policy

01

Introduction and Scope

cxbet takes user privacy very seriously. This Privacy Policy ("Policy") describes how cxbet processes your personal information when you visit the website and use your account. By visiting this website or creating an account, you agree to the terms of this Policy.

This Policy is an integral part of cxbet's Terms and Conditions and must be read together with those terms. If there is any conflict between the two documents, this Privacy Policy will take precedence on matters relating to data protection.

cxbet provides its services only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

02

Information We Collect

cxbet collects information from you in various situations. Below is a breakdown of the categories of information collected:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred currency and language

2.2 Identity Verification Information

During account verification or for financial transactions above a certain amount, we may collect additional information:

• Copy of National ID (NID) or passport
• Proof of current address
• Selfie or facial photo (to confirm identity)

2.3 Financial and Transaction Information

When you deposit or withdraw at cxbet, we keep records of transactions. This includes information related to bKash, Nagad, Rocket, Upay, and bank transfers. We do not store full financial account numbers or full card numbers.

2.4 Technical and Usage Information

When you use our site, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Pages visited, time spent, and click patterns
• Cookie and session data

03

Purpose of Using Information

cxbet uses collected information only for specific and legitimate purposes. Information is not used for any purpose beyond these.

3.1 Service Operation and Improvement

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Providing betting and gaming services without interruption
• Identifying and resolving technical issues

3.2 Customer Support and Communication

Our 24/7 live chat and email support team uses your information to resolve your issues quickly. We provide support in both Bengali and English.

3.3 Security and Fraud Prevention

• Detecting suspicious transactions or account activity
• Stopping attempts to create multiple accounts
• Completing necessary checks to prevent money laundering

3.4 Personalised Experience

By analysing your play patterns and preferences, we may provide you with relevant bonus offers and game recommendations. However, you can opt out of marketing communications at any time.

04

Data Storage and Security

cxbet uses industry-standard technology to ensure the security of your information. All data transfers on the website are protected through SSL encryption.

4.1 Technical Security Measures

• Data transfers are secured with 256-bit SSL/TLS encryption
• Passwords are stored using one-way hashing — no staff member can see a password in plain text
• Data stored on servers is also kept encrypted
• Regular security audits and vulnerability assessments are conducted

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, after which it is securely deleted.

4.3 Response to a Data Breach

If a data security breach occurs that is likely to affect your rights, we will notify you as quickly as possible and take the necessary steps.

05

Sharing Information with Third Parties

cxbet does not sell or rent your personal information. However, necessary information may be shared with selected third parties in the limited situations below:

5.1 Service Providers

Information necessary to provide services may be shared with technology providers supporting our platform, payment processors (bKash, Nagad, Rocket, Upay, and bank partners), and game software studios. All such parties follow our data protection standards.

5.2 Legal Obligations

If we are required to disclose information to government or regulatory authorities under a court order or applicable law, we are obliged to do so. Such disclosure will be limited to the minimum information necessary.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In that case, we will notify you in advance and the new party will be required to comply with the standards of this Privacy Policy.

06

Cookies and Tracking Technologies

Cookies and similar technologies are used on the cxbet website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and security. They cannot be disabled.
• Functional Cookies: Used to remember your language preferences and personalisation settings.
• Analytics Cookies: Help us understand which pages on the site are used most. They collect anonymous statistics.
• Advertising Cookies: May be used to show you relevant offers based on your preferences.

6.2 Cookie Controls

Most browsers have options to control cookies. However, disabling essential cookies will cause some important features of the site, such as login sessions, to stop working properly.

07

Your Rights Over Your Information

cxbet believes you should have full control over your own information. Your key rights are listed below:

7.1 Right to Access

You can request to know what information we hold about you at any time. After verification, we will provide you with a summary of that information.

7.2 Right to Correction

If there is incorrect or incomplete information in your account, you can request that it be corrected. Some information can be changed directly in your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Opting Out of Marketing Communications

If you do not want to receive promotional emails or messages, you can let our support team know at any time. Transaction-related and security messages will still be sent to you, as these are an essential part of the service.

08

Protection of Those Under 21

cxbet's services are exclusively for adults aged 21 and above. We do not knowingly collect information from anyone under 21. If it comes to our attention that a minor has created an account, we will immediately delete that account and the associated information.

As part of our commitment to responsible gambling, we treat the protection of minors as the highest priority. To learn more, read our Responsible Gaming Guidelines page.

09

International Data Transfers

cxbet's technology infrastructure may use servers located in various countries. If your information is transferred outside Bangladesh, we ensure that appropriate protection measures are in place in accordance with applicable law.

For transfers of data to third countries, we use contractual safeguards to ensure that the receiving party provides the same level of data protection as we do.

10

Policy Changes and Updates

cxbet reserves the right to update this Privacy Policy from time to time. When changes are made:

• The "Last updated" date at the top of the page will change
• For significant changes, a notice will be sent by email or shown at login
• Continued use of the service after an update will be taken as acceptance of the new policy

We recommend that you review this page regularly. To find out general information about cxbet, visit our About Us page.

11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:

Many answers to common questions can be found in our FAQ section.